If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a full refund. Returns must be done within 30 days of receipt, un-used with tags still on, in the original packaging and must not fall under the list of non-refundable brands/items.
We believe that in order to have the best possible online shopping experience, our customers should not have to pay for return shipping. So if for whatever reason you want to return your purchase, call our Customer Service at +65 6636 6939 for the return shipping label - your local shipping costs will be prepaid.
All items will be inspected on return, so make sure it’s packed up properly and can’t get damaged on the way! We try hard to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
How long does it take for me to receive a refund?
Once your return is received and accepted, (usually within 3 - 5 working days of receipt), a refund would be issued within 3-5 working days.
How will I be refunded?
If your order was placed using a Credit Card or PayPal, we will issue the refund through the same payment method that was used.
For orders placed with Cash on Delivery, please provide your name, bank name and account details so we that can issue the refund you through either bank transfer or cheque.